Privacy Policy

At Home Rehab, your privacy and trust are our top priorities. We are committed to safeguarding your personal and medical information, ensuring confidentiality, and maintaining transparency in how we handle your data. This Privacy Policy outlines the type of information we collect, how we use it, and the steps we take to protect it.

By using our website or services, you agree to the practices described below.

Information We Collect

We collect personal information when you book an appointment, fill out forms on our website, or communicate with us directly. This may include:

  • Full name, phone number, email address, and home address
  • Medical history, health concerns, and treatment-related information you choose to share
  • Payment details for billing and record-keeping purposes
  • Any additional information voluntarily provided during consultations or communication

We may also collect non-personal data such as IP addresses, browser type, and website usage statistics through cookies or third-party analytics.

How We Use Your Information

The information we collect is used to provide and improve our services. Specifically, we use your information to:

  • Schedule, confirm, and manage physiotherapy appointments at your home
  • Deliver customized treatment plans tailored to your medical needs
  • Communicate with you regarding your sessions, follow-ups, and health progress
  • Maintain accurate medical documentation for safe and effective treatment
  • Process payments and manage billing records
  • Improve our website, services, and patient care experience

Use of Cookies & Tracking

Our website may use cookies or similar technologies to enhance user experience and analyze traffic. These tools help us understand how visitors use our site, so we can improve its design and usability. You can manage or disable cookies in your browser settings, but some features of the website may not function properly without them.

Data Retention

We retain patient information only for as long as necessary to provide treatment and comply with legal or medical record-keeping requirements. When no longer needed, records are securely deleted or destroyed.

Sharing of Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties. Information is only shared in the following situations:

  • With your explicit consent, for example, when referring you to a specialist or doctor
  • With service providers (e.g., payment processors) strictly for business operations
  • When required by law, regulation, or legal process

Children’s Privacy

Our services are intended for adults and elderly patients. However, in cases where we provide physiotherapy to minors, all data is collected with the consent and supervision of a parent or guardian. We do not knowingly collect personal data from children without appropriate consent.

Data Protection & Security

We take strict security measures to protect your information against unauthorized access, loss, or misuse. These include:

  • Secure storage of medical and personal data
  • Access limited to authorized physiotherapists and staff
  • Use of encryption and secure communication channels wherever possible

Despite our efforts, no online or offline system is completely secure. However, we continuously review and upgrade our practices to ensure maximum protection.

International Visitors

Our services are provided across Lahore, Pakistan, but your data may be stored or processed on servers located outside the country due to third-party tools (e.g., Google Analytics, WhatsApp). By using our website, you consent to such transfers, provided that adequate data protection measures are in place.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request corrections if any information is inaccurate or incomplete
  • Request deletion of your personal information where applicable
  • Withdraw consent for data processing at any time

To exercise these rights, please contact us directly.

Changes to This Policy

Home Rehab reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. We encourage you to review it periodically to stay informed about how your information is protected.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us:

📞 0329-0069375
📧 [email protected]
📍 Lahore, Pakistan